Return Policy

8/14/2020

 

Eligible for return:

  •  Undecorated products may be returned within 15 days of delivery. 

  •  Current year core team products that are in new condition, unworn, unwashed and have original tags and packaging

-A 15 % restock fee will be assessed to all returns with an order value of less than $500

-A 10%  restock fee will be assessed to all returns with an order value greater than $500 

Ineligible for return:

  • Specialty items

  • Masks

  • Custom uniforms and decorated items (screen printed, heat pressed or embroidered) 

  • Closeout or discontinued items are not returnable

How to Request a RA: 

 All returns require a Return Authorization Number (RA#) or will be returned to the sender.

Please contact our customer service team by chat, phone or email to request a RA.  Please have your order number and reason for the return ready.

The RA# must be written on the outside of the box and merchandise must be shipped by a traceable method (FedEx, UPS, USPS) 

**Items must be placed inside of a shipping box or shipping mailer.

 ·        Customer is responsible for shipping cost to return items.  

 ·        Please allow 7-10 business days from the time your return is received for it to be processed.

 

Return merchandise with a valid tracking number to:
Team Connection
Attn: Returns Dept.-RA#
615 Alton Place
High Point, NC 27263

 

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